Bobby and Kay

Tailor Made trip: St Petersburg, River Cruise Fedin, Ekaterinburg, Lake Baikal

Hi Veronika,

We wanted you to know that we had a great holiday in your amazing country. All the parts of our trip went well and each was as lovely as the other.

We enjoyed our times in the cities seeing all the wonderful palaces, museums and churches and learning a little of the history of the country.

The boat trip from St Petersburg to Moscow was very good. The staff on the boat were very kind and helpful especially our dedicated guide. As there were only 4 passengers who spoke English, the others spoke either German or Russian, we felt very special to have our onboard guide and local guides just for us. We went to the Russian language classes offered on the boat where we learned some basic phrases and the alphabet. This was a great help when we were on the train and during our time in Moscow.

The train trips were also very good. We were very well looked after by the lovely staff despite the language barrier. We managed to communicate with the very little Russian we knew and sign language.

Our time in Listvyanka and on Olkhon Island was wonderful. We had lovely warm sunny weather so we saw the lake and the scenery around it looking extremely beautiful. Olkhon Island is a very, very special place.

During our whole trip we had only two very slight problems. They caused us no inconvenience, so we only mention them for your reference.

The first concerned the transfer from the hotel in St Petersburg to the boat. On our voucher the transfer time was stated as 12:00. However, when the driver had not come by 12:15, we asked the hotel to contact your agent in St. Petersburg. They did this and we were told that the transfer was actually scheduled for 14:00.

The second was when we went to Listvyanka. The agency in Irkutsk, who had organised the Baikal area part of our trip, insisted that they had not been informed of our dietary requirements. This only came to light when we went for lunch, which was included in the itinerary, on our first day in Listvyanka. The local agency quickly got it sorted and we had no further problems.

Thank you so much for your help in organising our amazing holiday. We have many happy memories of Russia. The scenery, the buildings, the history, the culture and the friendliness of the people. Hopefully some day we'll go back and see some more of your vast country.

Thanks again.

Bobby and Kay

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