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What Our Clients Say
Patricia Lewis, South Africa
The client called from South Africa to say thank you for organizing the trip.
Peter KinnisonI would like to thank your organisation for providing my Brother, Uncle and myself with a most enjoyable holiday in Russia from 18th to 23rd August. Since we needed extra special attention due to my Brother being in a wheelchair your help and guidance was excellent. This was arranged via Bath Travel in Fordingbridge.
The service provided by the Tour Guide 'Snow' and her Driver Serge was wonderful. They made sure we saw all the things we wanted to and helped with a ramp for the wheelchair to get into the car. We found Snow charming and very informative. She made the whole experience wonderful for us all and we learnt a lot about the city.
We would like you to pass on to your Russian office our total satisfaction and sincere thanks to both Snow and Serge for making it a very special holiday. I would like to send Snow a photo of us and a personal note of thanks and was wondering if this could be forwarded to her via your office address?
Returned from Moscow a couple of days ago.
I really enjoyed my trip - congratulations to you and all concerned for the friendly and efficient arrangements. Hotel ( position, accomodation and food excellent) as also was the guide.
I just wanted to let you know that we both had a truly wonderful trip. BA really took great care of us, particularly regarding the electric buggy. The staff at St Petersburg had a wheelchair waiting and we were ushered to the front of the queue.
Our tour guide (Tatania) was very knowledgeable, friendly and looked after us perfectly. Tatania arranged for us to see Swan Lake at the Hermitage and took great care to ensure that we were escorted and that Mr Beavan had help with all the stairs. It was a truly amazing performance and I will remember it for many years.
The hotel was first class and all the staff were so helpful and friendly.
I would highly recommend IntoRussia to anyone wishing to visit Russia and cannot thank you enough for all your professional help, courtesy and attention to detail.
Thank you again for making this a truly wonderful holiday.
Very best wishes
Leo and Elizabeth
We are sorry that it has been such a long time since our holiday, before writing to you, re: our trip which was organised by you and your tourist company.
We would like to let you know what we felt about the trip, and we wish to say an enormous 'thank you' for all you did to make it so amazing. Everything about it was, we can only say, perfect. Each one of the hotels was really comfortable, with friendly and helpful staff, and all the facilities we could wish for. All the drivers and guides were great, always at the stations to meet us on our arrival, on subsequent day trips, and ensuring we reached our train for departure on time. In addition, they were consistently helpful and obliging and always friendly. The guides themselves spoke English with plenty of confidence, and we learned a huge amount from their in-depth knowledge of the areas we visited. We cannot fault the great efforts they all made on our behalf.
The train journey was amazing, a wonderful experience, and again, all extremely well organised, with tickets on hand at the appropriate times, so we couldn't get ourselves lost! It was an experience we had long dreamed of, and it couldn't, in our opinion, have been bettered. So interesting to meet lots of different railway staff, and to talk with so many interesting people. Although we were many days on the trains, it certainly didn't get tedious or seem an endless journey from place to place.
The organisation for the various destinations we stopped at was so well thought-out, and we gained so much from all the places we visited. There was loads to learn about the history, geography, culture, natural life of the beautiful countries we visited, and to have some insight into the lives and beliefs of the wonderful people we met.
We hope that you will personally accept our thanks for all you did to make our 'trip-of-a-lifetime' so spectacular, and to pass on our thanks and gratitude to all those others who also played their part in ensuring our holiday was the enormous success it was.
With kind regards,
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